Services

Clever Email Marketing
Email campaigns that are a real game changer. High deliverability with open rates ahead of industry averages, with triggers, full tracking of every email plus other advances.

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Clever SMS Marketing
Clever, because we have moved the technology forwards with SMS Text Promotions that get a greater response rate, introduces brand identity and are fully trackable.

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Feedback Surveys
Not just your standard tick box exercise. Instead see your business through your customer’s eyes and understand customer behaviour through NPS to help retention.

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VIP Event in a Box
A one-stop-shop for setting-up an event that also generates previously unheard of levels of results. Communications, event registration and follow-up all in one place.

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Lost Sales Analysis
We supply rapid information that helps you understand better what stops people buying and why they choose your competitors. Valuable information to increase revenue.

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Service Reminder Systems
Booking reminders, confirmations and upsell systems that not only generate more revenue, but help with customer satisfaction scores.

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Aftersales Early Warning
We find out what your customers thought of their service experience before anyone else does. We help you maintain your satisfaction scores and boost your customer retention.

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Accessory Upsell
Consistent contact that offers accessories to every one of your customers, every time without fail. With online ordering systems that are very easy to use.

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MOT Reminder Systems
An automated MOT Reminder system that never forgets and also conveniently allows your busy customers to book online 24 hours per day.

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CRM Nurturing Systems
Timely contact every time without fail, that happens exactly when you want it to. Use it to retain existing customers or deploy it to entice new ones. The choice is yours.

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Bespoke Projects
With our in-house team of designers, web developers and programmers coupled with our motor industry experience, we can take your idea and turn it into reality.

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Email Data Verification
Save time, trouble and money by having your email database cleansed by our data verifier. You receive a full report of what we find along, with a cleansed list to go marketing with.

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About

What do we do?

Motor Trade Solutions by Customer Connection are specialists in providing Advanced Digital Marketing Tools and Customer Relationship Systems to the automotive industry worldwide.

We have systems and packages designed specifically for the motor industry in sales, service and parts that deliver enhanced results. These include event management, customer feedback systems, service/MOT reminders, email/SMS text marketing to name but a few, along with programmes that increase the penetration and volume of add-on products such as accessories, finance, insurance and more.

We are UK based, with our own in-house team of programmers and developers meaning that we can deliver bespoke online projects for our clients to suit certain needs or industry specifics. If you have such a need, please contact us to discuss your requirements or ideas.

The team

Established in 2011, Customer Connection (CRM) LLP is a privately owned partnership by the four business owners Greg Bottle, Fraser Morrison, Paul O’Brien and James Thomas.

The business owners have been supplying online and digital systems to the motor industry for over 10 years and are actively involved with the business from our offices in West London, just a couple of miles from Heathrow Airport.

This partnership brings together a team of individuals with successful business backgrounds in online technology, online retailing, email marketing and customer relationship management since the 1990’s, into one pot of expertise, experience and knowledge.

What makes us different?

Motor Industry Background ~ we speak your language. The people you deal with here at Customer Connection are just like you with a background in the motor industry and many have run online operations themselves. The team led by Fraser Morrison, provide an individualised service that is tailored to the specific needs of the automotive dealership. What’s more, our technical and design team have been operating in the motor industry and supplying high quality digital marketing products and online systems for over 10 years to many brands.

Outstanding Service ~ this is our core value. Motor Trade Solutions packages include full campaign management and assistance from the start. We guide you through the process and have industry experts on-hand to help you get the best results.

Latest Online Technology ~ communications, marketing and feedback requests can often look the same, but where we stand-out is our use and continuous development of new technologies to create a whole different level of customer engagement from our in-house programming team led by our Technical Director, Paul O’Brien.

Gorgeous Design ~ our own team of designers led by Greg Bottle create high quality creative artwork that meets your corporate identity standards and increases the desire for the recipient to interact.

Customer Connection products and services are flexible to the needs of our clients. Our customer base includes everything from small independent retailers right through to international PLC dealer groups and vehicle manufacturers and have packages to suit any budget.

So if you’re looking for a jargon-free service from a team of people who understand your industry, please call us on +44(0)208 865 1944+44(0)208 865 1944 or use our contact form for us to call you back.

Greg Bottle
Greg Bottle
Creative Director
Fraser Morrison
Fraser Morrison
Sales & Marketing Director
Paul O’Brien
Paul O’Brien
Technical Director
James Thomas
James Thomas
Operations Director

Resellers

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Customer Connection Authorised Resellers
Gain access to Customer Connection products for your customers.

We are always keen to hear from partner companies both in the UK and Worldwide that would like to become resellers, affiliates or distributors of our motor industry product line.

Contact Us
At Customer Connection we never stand still and are always developing our automotive products and services. The possibilities are endless and the opportunities vast, so to investigate further please call Paul O’Brien on 0333 335 5555 or use the form opposite.

Contact us

 


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Customer Connection (CRM) LLP

50 Salisbury Road
Hounslow
Middlesex
TW4 6JQ

T : 0333 3355555

International
+44 (0) 208 8651944+44 (0) 208 8651944

VAT No. 110 6016 79
Company No. OC361453


Visitors by appointment only.